Replai talks to your customers on WhatsApp, Instagram, Messenger and your website — then recommends, books, orders and collects payment inside the same conversation. Your team sees every outcome and can take over anytime.
Runs where your customers already are
Meta-approved templates
Bulk WhatsApp runs on your own Business API account.
Human takeover, always
Any conversation can be handed to a person mid-thread.
Your rules, not guesswork
Replai only acts when the gates you configure are met.
How it works
One conversation carries the whole job — understanding the need, recommending, booking or ordering, collecting payment, and handing over to your team.
01 / 05
A message arrives from WhatsApp, Instagram, Messenger or your website. Replai keeps the channel and conversation attached to the same customer context.
Source stays visible
The product
Replai brings the agent, the action workflows, the customer records and the human workspace together, so a conversation can actually finish the job.
Set up Replai
Configure business identity, knowledge, products or services, workflow rules and the channels where Replai should work.
Sell + book
Replai can understand a need, recommend a product or service, book a meeting, place an order and create a payment link within the customer conversation.
Track the outcome
Captured details, source, recommendations, bookings, order context and follow-up activity stay connected to the customer workspace.
Keep human control
Watch conversations and outcomes in one workspace, reply directly, take over when needed and use outbound tools to continue the relationship.
WhatsApp marketing
Reach opted-in audiences at scale from your own WhatsApp Business account — then let Replai handle the replies that come back, in the same workspace.
New WhatsApp campaign
Product illustration
01 · Choose who receives it
Select contacts with valid WhatsApp numbers, then narrow the campaign using customer tags and the context your team has already captured.
Consent, approved templates and WhatsApp policy requirements apply.
Campaign audience
CRM contacts with WhatsApp consent
Opted in
Required consent filter
Product interest
Customer tag
Recent enquiry
Customer tag
Bulk messaging uses your connected WhatsApp Business account and Meta-approved templates. Recipient opt-in, Meta and provider policies, template approval, quality limits and applicable WhatsApp or provider charges remain required.
AI speed, human judgement
Replai can recommend, book, order and share a payment link on its own — while your team watches the same thread. The moment tone or judgement matters, a person takes it.
Intervention status is part of the conversation — not a hidden admin setting.
Invite team members and manage access across customer, channel and marketing workspaces.
Search conversations and work from the customer details already captured by the workflow.
Live inbox
Conversation control
Viewing request
Pricing question
Reschedule
Aarav K.
Instagram · AI active
Human moment detected
The full conversation stays visible when your team replies.
Channels + connections
Four customer channels out of the box, plus the CRM, calendar, commerce, payment and automation tools a recommendation needs in order to become a booking, an order or a paid invoice.
Business API messaging
Direct messages
Messenger
Facebook Pages
Website
Embedded chat
Connection surfaces in the product
Customer channels
CRM
Scheduling & data
Commerce & payments
Automation
Connection availability and required credentials depend on the provider and the Replai plan configured for the account. A product demo can confirm the right path for your stack.
Where it fits
The product ships configurable templates for these operating patterns. They are starting points you shape, not claims of instant industry expertise.
01
Patient enquiries, consultations, appointment requests and structured intake.
02
Property enquiries, requirement capture, buyer consultations and viewing requests.
03
Discovery conversations, project intake, consultations and meeting requests.
04
Initial enquiries, case intake details, document prompts and consultation requests.
05
Class, session and assessment enquiries with configurable booking details.
Pricing
Plans are set by AI capacity, monthly credits and the integrations your workflow needs. No inflated bundles, no invented tier names.
Free
Explore Replai and run a lightweight customer workflow before upgrading.
Billed monthly
Starter
Launch AI conversations, bookings and CRM workflows for a growing business.
Billed monthly
Growth
Most popularScale customer conversations, campaigns and autonomous sales workflows.
Billed monthly
Pro
Add developer tooling, more AI capacity and collaboration for scaling teams.
Billed monthly
Enterprise
Dedicated infrastructure, custom AI and credit allowances, SSO/SAML, custom integrations, onboarding and a dedicated success manager.
Contact salesPrices exclude applicable GST. Platform usage is governed by included credits; additional credits can be topped up from the wallet.
Straight answers
No invented outcomes, no magic-AI language. Every answer here maps to what the product does today.
Bring one real workflow
We’ll map what Replai should recommend, book, order or collect, what must be true before each action, and exactly where your team takes control.
