Replai by BizWit · Autonomous AI agent

The AI that doesn’t just reply. It gets the work done.

Replai talks to customers across WhatsApp, Instagram, Messenger and your website—then recommends the right product or service, books meetings, places orders and creates payment links inside the conversation. Your team can see every outcome and take over at any time.

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Recommends products and servicesBooks meetings and places ordersCreates payment links in chat

Illustrative product flow

01 · Enquiry

Product enquiry

AI active

I run 5 km most days. Which shoe would you recommend?

For daily road runs, the Velocity Runner is the best match in this catalogue. What size do you need?

Replai activity

Source stays visible

HOW REPLAI MOVES THE WORK

From first question to a completed customer outcome.

Replai can carry a configured workflow from need discovery to recommendation, booking or order, payment and human oversight—inside one connected conversation.

01 / 05VERIFIED PRODUCT WORKFLOW

A customer starts the conversation

A message arrives from WhatsApp, Instagram, Messenger or your website. Replai keeps the channel and conversation attached to the same customer context.

Source stays visible

THE PRODUCT, GROUPED BY THE WORK

Autonomy across the customer journey. Control across your team.

Replai by BizWit combines the AI agent, action workflows, customer records and human workspace needed to turn conversations into real business outcomes.

SET UP REPLAI

Give the agent your business playbook.

Configure business identity, knowledge, products or services, workflow rules and the channels where Replai should work.

Products and services
Knowledge and instructions
Workflow rules
Real-message verification

SELL + BOOK

Move from questions to completed actions.

Replai can understand a need, recommend a product or service, book a meeting, place an order and create a payment link within the customer conversation.

Product recommendations
Meeting bookings
Order creation
Payment links in chat

TRACK THE OUTCOME

Keep every customer and action findable.

Captured details, source, recommendations, bookings, order context and follow-up activity stay connected to the customer workspace.

Lead and contact records
Booking and order context
Notes and follow-up
Supported CRM syncs

KEEP HUMAN CONTROL

Let autonomy work without losing oversight.

Watch conversations and outcomes in one workspace, reply directly, take over when needed and use outbound tools to continue the relationship.

Shared conversation history
Human intervention
Team permissions
Campaigns and follow-up

WHATSAPP MARKETING

Send bulk WhatsApp campaigns. Keep every reply connected.

Use your connected WhatsApp Business account to reach opted-in audiences at scale. Build the audience from CRM contacts and tags, choose an approved template, send now or schedule it, then follow delivery and replies in Replai.

CRM audiences and tag-based targeting

Approved templates with variables

Immediate, scheduled and follow-up sends

Sent, delivered, read and reply reporting

See WhatsApp marketing in action

New WhatsApp campaign

Illustrative Replai product flow

BUSINESS API

01 · CHOOSE WHO SHOULD RECEIVE IT

Build a focused audience from your CRM.

Select contacts with valid WhatsApp numbers, then narrow the campaign using customer tags and the context your team has already captured.

Consent, approved templates and WhatsApp policy requirements apply.

Campaign audience

CRM contacts with WhatsApp consent

READY TO FILTER

Opted in

Required consent filter

Product interest

Customer tag

Recent enquiry

Customer tag

Bulk messaging uses your connected WhatsApp Business account and Meta-approved templates. Recipient opt-in, Meta and provider policies, template approval, quality limits and applicable WhatsApp or provider charges remain required.

AI SPEED. HUMAN JUDGEMENT.

Automation should have an obvious off-ramp.

Replai can recommend, book, place an order or share a payment link through the configured path while your team watches the same customer history. When tone, urgency or judgement changes, a person can reply and take control from the conversation workspace.

Visible control

Intervention status is part of the conversation—not a hidden admin setting.

Role-aware teamwork

Invite team members and manage access across customer, channel and marketing workspaces.

Shared context

Search conversations and work from the customer details already captured by the workflow.

LIVE INBOX

Conversation control

AI replying

Aarav K.IG

Viewing request

Maya ShahWA

Pricing question

Rohan IyerWEB

Reschedule

Aarav K.

Instagram · AI active

I’ve saved your preference and the Saturday viewing request.

Can someone also confirm the parking details?

Human moment detected

The full conversation remains visible when the team replies.

CHANNELS + CONNECTIONS

Meet customers where they already are. Complete the work there too.

Replai starts with four customer channels and connects supported CRM, calendar, spreadsheet, commerce, payment and automation tools so recommendations can become bookings, orders and payment links.

Messaging

Instagram

Direct

Messenger

Facebook

Website

Embedded chat

CURRENT CONNECTION SURFACES

Built into the product integration workspace

WhatsApp BusinessInstagram & MessengerWebsite chatGoogle CalendarGoogle SheetsHubSpotZohoSalesforceOdooIndiaMARTShopifyWooCommerceRazorpayn8nMakeWebhooks

Connection availability and required credentials depend on the provider and the Replai plan configured for the account. A product demo can confirm the right path for your stack.

DESIGNED AROUND REAL WORKFLOWS

A strong fit when conversations repeat—but the details still matter.

The product includes configurable templates for specific operating patterns. They are starting points, not promises of instant industry expertise.

Healthcare & medical

Patient enquiries, consultations, appointment requests and structured intake.

Real estate

Property enquiries, requirement capture, buyer consultations and viewing requests.

Professional services

Discovery conversations, project intake, consultations and meeting requests.

Legal services

Initial enquiries, case intake details, document prompts and consultation requests.

Fitness & wellness

Class, session and assessment enquiries with configurable booking details.

PRICING

Start free. Scale when Replai starts doing more of the work.

Choose a plan by AI capacity, monthly credits and the integrations your workflow needs. No inflated feature bundles or hidden plan names.

Free

Explore Replai and run a lightweight customer workflow before upgrading.

₹0/mo

Billed monthly

1 AI assistant
Monthly included credits
WhatsApp + HubSpot
CRM dashboard
Lead and contact management

Start free

Starter

Launch AI conversations, bookings and CRM workflows for a growing business.

₹1,000/mo

Billed monthly

1 AI agent
1,000 credits / month
WhatsApp, HubSpot + Odoo
Live inbox + auto-responders
Appointments and meetings

Choose Starter

Custom capacity for high-volume teams.

Dedicated infrastructure, custom AI and credit allowances, SSO/SAML, custom integrations, onboarding and a dedicated success manager.

Contact sales

Prices exclude applicable GST. Platform usage is governed by included credits; additional credits can be topped up from the wallet.

STRAIGHT ANSWERS

Know what you’re buying.

No invented outcomes. No “magic AI” language. These answers map to the current product surface.

Ask us about your workflow

What is Replai by BizWit?

Replai is BizWit’s autonomous AI agent for customer-facing work. It combines AI conversations with product or service recommendations, meeting bookings, order workflows, payment links, customer records, team controls and analytics in one web application.

Which customer channels can the AI work on?

The guided activation flow supports WhatsApp Business, Instagram Direct, Facebook Messenger and website chat. Connections are configured for the Replai agent you want to place on that channel.

Can a human take over a conversation?

Yes. Team members can monitor the shared conversation history, send replies directly and enable intervention for a conversation. AI participation can be resumed when the team is ready.

What can the AI do beyond answering questions?

Depending on the workflows and integrations you configure, Replai can understand customer needs, recommend products or services, book meetings, place orders and create supported payment links directly in the chat. You decide the catalogue, knowledge, prerequisites and rules it works from.

How long does setup take?

Replai provides a guided path through business details, channel connection, knowledge, actions and a real-message test. The actual launch time depends on the channel, the readiness of your business material and any provider approval required. A demo is the best way to scope your setup accurately.

Can Replai work with an existing CRM or operations stack?

Yes. Replai’s current integration workspace includes connection surfaces for tools such as HubSpot, Zoho, Salesforce, Odoo, Google Sheets and Google Calendar, plus commerce, payment and automation providers for supported workflows.

What kind of business is it suited to?

Replai is strongest where teams handle repeated enquiries and want those conversations to produce a recommendation, booking, order, payment or qualified handoff. The product includes workflow templates for healthcare, legal, real estate, fitness and professional services, plus a custom starting point.

SEE YOUR OWN CUSTOMER JOURNEY IN REPLAI

Bring one real workflow. Leave with a clearer system.

We’ll map what Replai should recommend, book, order or collect, what must happen before each action, and exactly where your team takes control.

Book a product demo